Sometimes, it is not meant to be. If your latest order isn't quite working out, you can return it, no problem. Make sure it's in its original condition with tags attached and no signs of wear. We can't return sale items or do direct exchanges. You can check our returns policy in full here. Or, email us at help@meshki.com.au.
FAQ & CONTACT US
Need to reach out to us? We're never too far away and always here to support you. Don't see an answer on our page? We've got you covered!
Email:
Our customer care agents look forward to assisting you and endeavour to reply back to all your emails within 48 business hours. Please contact us with any questions.
Customer Care: help@meshki.com.au
Available from Monday to Friday | 1am - 6pm AEST
Pr Enquiries: pr@meshki.com.au
Available from Monday - Friday | 9am - 5pm AEST
Phone:
If you have an urgent query that just can't wait, we understand, and look forward to hearing from you immediately. Please use the number below for any queries.
+61 2 8520 2070
Available from Monday to Friday | 9am - 5pm AEST
MESHKI Customer Care is not operational over weekends and public holidays.
Oops. Did you put in the wrong address? It happens. Our warehouse team processes and packs orders really quick (that means less time waiting on your end). It also means once your order is placed, we can't change details. Email (or DM) us if you need any help.
You have great taste. Some items fly off the (internet) shelves faster than others. No stress, we usually restock pieces within a few weeks of them selling out. Sign up to our database to get notified when it's back in stock. That'll give you some time to memorise your card details.
Once your order has been sent out on the road, we'll email you your tracking information. So instead of keeping your eye on the mailman, keep it on your inbox.
We ship to most countries. Although, we're still working on Antarctica. If you are unsure, or need help checking out, email us at help@meshki.com.au. Our DMs are always open, too.
So sorry! We are currently based online only and do not have a physical store.
We have AfterPay available for Australia and United States residents.