FAQ & CONTACT US

If your MESHKI purchase isn’t working our for you, we’re more than happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. Please note, we don’t do direct exchanges!

Once our team received your return parcel, they will be more than happy to issue you an online credit note that never expires to purchase absolutely anything in our store, or the size you prefer. If you have any further questions, or to check if your item is eligible for return, please read our returns policy here.

Our warehouse team process and pack orders quite quickly! So unfortunately, we're unable to change an order once it is placed. Definitely make sure all the details are correct when you checkout!

We usually stock pieces from our latest collection in a few weeks. So definitely sign up your email to be notified of a restock, and you shouldn’t miss out the next time.

For most Australian orders, next working day delivery is eligible for most metro postcodes with Express delivery. Otherwise, with regular shipping, it can take 3-10 working days depending on your location. Read more about domestic delivery here. All our International orders are shipped out with Express. Especially for shipping to the US, Canada & New Zealand, it can only take 1-4 working days and is FREE for orders $200AUD or over. For more delivery times and shipping price details for your own country, please refer to our shipping page here.

All going well, we endeavour to have your order processed and dispatched within one working day to ensure you will receive your order ASAP (unless it is a pre-order item or it is during a heavy volume sale period). You will be emailed your tracking information once your order has been dispatched, and in some cases you will need to allow a few hours for your tracking to be live.

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.

We offer shipping to most countries. If you have difficulty with your checkout, please contact our team at hello@meshki.com.au and one of our friendly team members will be able to assist you.

So sorry! We are currently based online only and do not have a physical store.

You're able to browse through our store in your international currency - however, as we are an Australian store, the price will automatically convert to AUD when you get to checkout (and include your shipping fee if applicable). It does look like you're paying more, but it is simply just the most current exchange rate.

Most of the time, the right size for you will simply be your regular size that you’d ordinarily purchase. We provide sizing charts on our product pages that you’ll find helpful. Remember, if your purchase is not suitable you can send it back for an exchange or credit no questions asked! Our full returns policy is here.

We are based in Sydney, Australia.

Please find our return policy here.

We do not offer lay-by, and we cannot put items on hold. However, we do have AfterPay available for Australian orders.