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Fashion never stops and neither do we. Have a question we can help with? Here’s how to reach out directly.
Customer Care Email
Please contact our customer care agents any time at help@meshki.com.au Available Monday to Friday 1am—6pm AEST
PR Enquiries Email
Are you a publication, stylist, influencer, or creative looking to find out more about MESHKI?
Please contact our PR team any time at pr@meshki.com.auAvailable Monday to Friday 9am—5pm AEST
We endeavour to reply to all emails within 48 hours
Phone
For anything urgent please contact us immediately on +61 2 8520 2070Available Monday to Friday 9am—5pm AEST
MESHKI customer care is not operational over weekends and public holidays.
Absolutely, we understand these things can happen. Simply ensure the item is in its original condition with all tags attached and no signs of obvious wear. Unfortunately we cannot return sale items or do direct exchanges. However, check on our returns policy in full here or email us at help@meshki.com.au.
Accidentally put down the wrong address? Or ordered the wrong size? Our packing team processes and packs orders at lightning speed (to ensure your new favourite dress arrives in time for your event) so once an order is placed we can’t change details. However, we will do whatever we can to help so email us at help@meshki.com.au or DM us on social media and we’ll see what we can do.
The good news is we have a team dedicated to re-stocking popular items within a few weeks of them selling out. Sign up to our newsletter to get notified when what you’re after is back on our (virtual) shelves.
Trust us—we’re so excited for you to receive it! Once we’ve shipped your order we will email you your tracking information, so keep an eye on your inbox for alerts and updates.
We’ll also be in touch after to check-in to see how much you’re loving your new MESHKI pieces, so don’t forget to let us know when our feedback form arrives.
Almost everywhere. However, if you’re unsure, or need help checking out your order email us at help@meshki.com.au or DM us on social media. We’re here to help.
We’re so sorry, we’re currently a digital-only store. However, sign up to our newsletter to be kept informed of when we can special in-person sale events. We might have one happening near you soon.
Absolutely. We work with AfterPay for Australian and United States residents. We’re working on it for other countries, so please stay tuned.