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Contact Us by Phone:
+61 2 8520 2070
Sun - Thu: 3:00pm-11:00pm PST
Standard$9.99 USD or free over $130
Express$19.99 USD receive in 2-4 business days
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If you are returning from the USA, CA, UK, EU or NZ please use the link here to use our return portal. We will only accept returned item(s) that have been booked using our returns portal.
All purchases can be returned for a store credit only. Items returned are subject to rejection if they do not satisfy the following requirements:
MESHKI reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by MESHKI.
INTERNATIONAL All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team.
If you are returning from REST OF THE WORLD or cannot locate your country on the list please contact our team at firstname.lastname@example.org with your return enquiry for instructions.
All returns must be made within 30 days from delivery, unless otherwise specified by one of our customer service team members.
International returns (US/UK) are delivered to and processed by an International Facility within 24 hours of being received. This allows us to get your MESHKI store credit out to you faster!
Final Sale styles are last chance styles and will not be restocked. All products are marked to clear and not eligible for a return unless confirmed faulty by our team.
Any unauthorised Final Sale items which are posted back to MESHKI will be refused upon delivery and returned to the sender.
A MESHKI store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 12 months.
If there has been a discrepancy in your credit(s) please contact us at email@example.com with your order number and a brief explanation for further assistance.
We work hard to ensure every piece from our collections arrives to you in perfect condition. However, in the unlikely case of an item being delivered as faulty, we are happy to provide you with a replacement, store credit, or full refund.
We are able to do this on the proviso that:
You contact us regarding the fault at firstname.lastname@example.org with your order number, a brief description of the fault, as well as pictures that show the item fault so that it can be assessed by our customer service team before the item is returned.
The faulty item is unworn and in original condition with all tags still attached.
If, however, you noticed the fault after wearing the item, please include this information when contacting us at email@example.com.
At MESHKI, we strive to reduce our impact on the environment and encourage product sustainability. Should you find a minor fault with an item, a repair reimbursement is the first and preferred option.
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take 5-7 business days for the funds to reflect in your account and we appreciate your patience during this period.
All funds will be processed back to their original payment method. And if for any reason your refund has taken longer than the time mentioned above, please contact us at firstname.lastname@example.org so we can investigate further for you.