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Returns

It is absolutely important to us that you are completely satisfied with your purchase that is why we offer a credit note only in cases which:

  • The item does not fit you
  • You are not satisfied with the quality
  • Or you have simply changed your mind

      Provided that:

      • The item is unworn and in original condition with all the tags still attached
      • The item is not a sale item
      • The item is not a bodysuit or swimwear (for hygiene reasons). 
      • The item is returned to us within 14 days from delivery date
      • A receipt and proof of purchase is available
      • Absolutely no returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by MESHKI.

      The credit note will be issued in the form of a gift card which can be used to purchase a replacement. 

      Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. 

      All returns will take approximately 5-7 business days from date of delivery. Our team are working really hard to make sure your return is processed as quickly as possible, we appreciate your understanding & patience!

      Please fill out this returns form (click here to download) and include it in your parcel for a credit note. 

      Orders placed with Afterpay are only eligible for a credit note unless proven to be faulty after inspection by our team. Visit Afterpay's refund policy here: https://www.afterpay.com.au/terms/  

      • We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased. 
      • Should our return policy not been honoured, the item will be sent back with charges payable by the customer. 
      • All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.

      AFTERPAY RETURNS

      If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is deemed faulty, you will be issued store credit for the full amount of the unwanted item. Please note, your personal agreement with Afterpay will still stand and you will continue to pay any scheduled repayments."

      REFUNDS

      We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty we will happily provide you with a full refund provided:

      • You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to returns@meshki.com.au
      • Your claim of the faults have been reviewed and approved by our staff 

      Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.

      RETURNS FROM UNITED STATES OF AMERICA

      Please use the link here to use our return portal. Please fill out this returns form (click here to download) and include it in your return package.

      WAREHOUSE & Outlet SALE

      Please take care in choosing your Warehouse and outlet Sale items. All Warehouse and outlet Sale purchases are FINAL. We do not offer exchange, credit, or refunds for incorrect size, change of mind, or change of personal circumstance.